Discover Your Perfect Journey

×

Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, or contact us. This includes:

• Personal information (name, email, phone number, address)
• Travel preferences and requirements
• Payment information (processed securely by third-party providers)
• Communication records and feedback

2. How We Use Your Information

We use your information to:

• Provide and improve our travel planning services
• Process bookings and payments
• Communicate with you about your trips and our services
• Send promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing

We share your information only with:

• Travel service providers (hotels, airlines, tour operators)
• Payment processors and financial institutions
• Legal authorities when required by law
• Service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, delete, or restrict the use of your personal information. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions, contact us at:
Email: [email protected]
Phone: +1 (212) 555-7892
Address: 1247 Broadway Avenue, New York, NY 10001, USA

×

Terms of Use

Last updated: December 2024

1. Acceptance of Terms

By accessing and using Keen Traveller's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily use our services for personal, non-commercial transitory viewing only. This includes:

• Browsing our website and service offerings
• Making legitimate travel bookings
• Communicating with our team for travel planning purposes

3. Service Terms

• All bookings are subject to availability and confirmation
• Prices are subject to change until booking is confirmed
• Cancellation policies vary by service provider
• Travel insurance is recommended for all trips

4. User Responsibilities

You are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your account
• Complying with all applicable laws and regulations
• Respecting the rights of other users and service providers

5. Limitation of Liability

Keen Traveller shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

6. Contact Information

Questions about the Terms of Use should be sent to us at [email protected]

×

Cookie Policy

Last updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website performance.

Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements based on user preferences.

Managing Cookies

You can control and manage cookies in your browser settings. Please note that removing or blocking cookies may impact your user experience and some functionality may not work as intended.

Third-Party Cookies

We may also use third-party services that set cookies on your device, including Google Analytics for website analytics and social media platforms for sharing functionality.

Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our use of cookies, please contact us at [email protected]

×

DMCA Policy

Last updated: December 2024

Digital Millennium Copyright Act Notice

Keen Traveller respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA").

Filing a DMCA Notice

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and its location on our website
• Your contact information (address, phone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner

Counter-Notification

If you believe that material you posted was removed or disabled by mistake or misidentification, you may file a counter-notification with our designated agent.

Designated Agent

DMCA notices should be sent to our designated agent at:
Email: [email protected]
Phone: +1 (212) 555-7892
Address: 1247 Broadway Avenue, New York, NY 10001, USA

Repeat Infringers

We will terminate the accounts of users who are determined to be repeat infringers in appropriate circumstances.

×

GDPR Compliance Statement

Last updated: December 2024

Your Rights Under GDPR

As a data subject, you have the following rights under the General Data Protection Regulation:

Right to Information

You have the right to be informed about how we collect and use your personal data through clear and transparent privacy notices.

Right of Access

You have the right to access the personal data we hold about you and receive information about how we process it.

Right to Rectification

You have the right to have inaccurate personal data rectified or completed if it is incomplete.

Right to Erasure

You have the right to have your personal data erased in certain circumstances, including when it's no longer necessary for the original purpose.

Right to Restrict Processing

You have the right to restrict how we process your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests, direct marketing, or processing for research/statistical purposes.

Legal Basis for Processing

We process your personal data based on:

• Contract performance (to provide our travel services)
• Legitimate interests (to improve our services and communicate with you)
• Legal obligations (to comply with applicable laws)
• Consent (for marketing communications and non-essential cookies)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by applicable laws.

International Transfers

When we transfer your personal data outside the EU/EEA, we ensure appropriate safeguards are in place to protect your data.

Contact Our Data Protection Officer

For any questions about our GDPR compliance or to exercise your rights, contact our Data Protection Officer at:
Email: [email protected]
Phone: +1 (212) 555-7892

Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws.